Webflow Experts Community Guidelines

Welcome to Webflow Experts! This page should give you a rundown on everything you need to get started, along with information on how the community works, and what we expect of you.
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OnboardingGetting workGuidelinesGot Feedback?

Onboarding

Before we add you to Webflow Experts, we need some basic information from you about your work, your rates, where to find you online, and more — which we’ll use to fill out your Experts profile. To send that info our way, fill out the form we've sent you via email and let us know when you’re all done.

Once we’ve got your profile set up, we’ll let you review it and make updates as needed. If you already have a profile but have questions or need to change/update your responses, please email experts@webflow.com.

Adding you to Slack

To help us stay in touch with Experts (and to let you meet the Experts community), we’ve set up a Slack community at webflowexperts.slack.com. We’ll send an invite your way, but if you have any trouble getting in there, let us know and we’ll sort you out. Also, if you're an agency with a project manager or colleague that you’d like to invite, please let us know.

We’ll keep Experts updated on beta programs we’re running, opportunities for user research, upcoming features, and other Webflow related news in Slack. You also have a direct chat line to our support team in case you have any questions or run into issues.

Getting work

Here’s how projects come in to Webflow Experts, and how you’ll receive new proposals:

  1. Clients visit site and browse list of Experts.
  2. They submit a project by filling out a project form on your profile.
  3. If someone submits a project from your profile, you’ll receive an email with the project details from experts-noreply@webflow.com (and we will be copied on that email).
  4. You reply within 48hrs to find out more and determine whether or not you can take their project on. If you’re simply unavailable (or decide not to take on the project) please let the client know, encourage them to get in touch with another Expert.

Partnership with Sixty

While the main Webflow Experts site is designed to connect clients and designers for further reaching, more long-term projects, sometimes clients and customers need quick hands on help. To serve these smaller, quicker types of projects, we’ve partnered with Sixty, who have their own community of experienced Webflow designers who they make available for scheduled (and paid, of course!) video help with customers.

We encourage all Experts who are interested in providing this type of quick, hands-on help to get in touch with the Sixty team and apply to their experts network. In addition to the Sixty links on the Experts site, our support team will often refer customers to Sixty who want assistance beyond what our statement of support offers.

General expectations

With the endorsement of Webflow behind your profile, we expect Webflow Experts to be professional, communicative, and accountable in their interactions with clients, one another, and Webflow employees. We want to build a partnership with our Experts, but we need this network to maintain a high standard and reputation for it to succeed.

Inactivity

To keep the network active and responsive, if you (or your agency) are repeatedly unresponsive when requests come in, we will reach out to discuss what’s going wrong and, if necessary, set your profile as a draft. In doing so, it will not be discoverable on the site, and you will need to contact us to discuss reactivating it.

Growing the community

We want this community to grow as Webflow grows, in step with the continued growth in demand for expert Webflow help on design projects. For this reason, our goal is not to simply swell the ranks of Webflow Experts as quickly as possible, but rather to continue incrementally growing the community as we see client side demand increase, and always with an eye to keeping the community composed of established professionals who have experience with the platform and a wealth of design experience and talent.

As we add new Experts moving forward, please give them a warm welcome them to the community. We hope you all enjoy meeting and working with another as Webflow grows.

Feedback

Have an idea of something we can do better? Chat with us on Slack, or mail us anytime at experts@webflow.com.

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